Shipping policy

Effective Date: August 26, 2026

Thanks for shopping ZIO Customs. Most ZIO gear is made to order, which means your order is produced specifically for you before it ships. Please review the information below so you know what to expect.

PROCESSING & PRODUCTION

Most ZIO products are made to order through our fulfillment partners. Because of this, orders require production time before they are shipped.

Production times can vary depending on the product, order volume, fulfillment location, and other factors.

Once your order ships, you’ll receive a shipping confirmation email with tracking information when available.

SHIPPING & DELIVERY

Shipping rates and available delivery options are shown at checkout.

Estimated delivery dates are estimates only and include both production and/or shipping time as applicable. Actual delivery times may vary based on the shipping carrier, destination, weather, holidays, or other circumstances outside our control.

We cannot guarantee delivery by a specific date.

TRACKING YOUR ORDER

When tracking information is available, we’ll send it to the email address provided with your order.

Please allow some time after receiving your shipping confirmation for tracking information to update with the carrier.

If your tracking information hasn’t updated for an extended period or you believe your package may be lost in transit, contact us at support@ziocustoms.co and we’ll help investigate.

SHIPPING ADDRESSES

Please double-check your shipping address before placing your order.

Customers are responsible for providing a complete and accurate delivery address. Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed after an order is submitted.

If you notice an error in your shipping address, contact us at support@ziocustoms.co as soon as possible. We’ll do our best to help if the order has not already been processed or shipped.

ZIO Customs is not responsible for orders delivered to an incorrect address provided by the customer.

LOST PACKAGES

If your package appears to be lost before being marked as delivered, contact us at support@ziocustoms.co. We’ll review the tracking information and work with our fulfillment and shipping partners to determine what happened and what options may be available.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you can’t find it, please:

Check around your property and delivery location.
Check with members of your household or neighbors who may have received it.
Allow a short period of time, as carriers occasionally mark packages as delivered shortly before actual delivery.
Contact the shipping carrier for additional delivery information.

If you’re still unable to locate your package, contact us and we’ll do our best to help investigate.

ZIO Customs is not responsible for packages that are stolen or lost after confirmed delivery to the address provided with the order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged or defective, or you receive an incorrect item, contact us at support@ziocustoms.co with your order number and photos showing the issue.

We’ll review the problem and make it right when appropriate.

Please see our Refund Policy for additional information.

MULTIPLE SHIPMENTS

Some orders may contain products produced at different fulfillment locations. As a result, items from the same order may occasionally arrive in separate packages or at different times.

You will not be charged additional shipping fees solely because we fulfill an order in multiple shipments.