Terms of service

Effective Date: August 26, 2026

OVERVIEW

Welcome to ZIO Customs. This website and store are operated by ZIO Customs LLC (“ZIO Customs,” “we,” “us,” or “our”).

ZIO Customs operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). ZIO Customs is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide through our store is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity occurring through your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 — OUR PRODUCTS

We make every reasonable effort to accurately represent our products and services in our online store. However, colors and product appearance may differ from what you see on your screen due to your device, display settings, photography, lighting, and other factors.

Certain ZIO Customs products are produced on demand by third-party manufacturing and fulfillment partners. As a result, minor variations in color, print placement, sizing, finish, or appearance may occur between individual products. Such minor variations are not necessarily considered product defects.

We do not warrant that the appearance or quality of any product or service purchased by you will exactly match how it is depicted or rendered in our online store.

All product descriptions are subject to change at any time without notice at our sole discretion.

We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. ZIO Customs reserves the right to accept or decline your order for any lawful reason at our discretion.

Your order is not accepted until ZIO Customs confirms acceptance and your payment has been successfully received and processed.

Please review your order carefully before submitting it, including the products selected, sizes, quantities, shipping address, and payment information.

Because many of our products are made to order, orders may enter production shortly after they are placed and may not be eligible for cancellation or modification once processing has begun.

Returns, refunds, exchanges, sizing issues, damaged or defective merchandise, incorrect items, and other order-related issues are governed by our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for unauthorized commercial resale or export.

If we decline, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided when the order was placed.

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will be the price in effect when the order is placed and will be shown in your order confirmation.

Unless otherwise expressly stated, posted prices do not include applicable taxes, shipping, handling, customs duties, or import charges.

Prices posted in our online store may differ from prices offered through physical stores, events, promotions, marketplaces, or other sales channels.

We may offer promotions from time to time that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms of a specific promotion and these Terms, the promotion terms will govern with respect to that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address and payment information, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

The payment information you provide is true, correct, and complete;
You are authorized to use the payment method provided;
Charges incurred by you will be honored by your payment provider; and
You will pay all charges incurred by you at the posted prices, including applicable shipping, handling, and taxes.

SECTION 5 — SHIPPING AND DELIVERY

Shipping and delivery dates are estimates only and are not guaranteed.

Because certain ZIO Customs products are made to order, your order may require production time before it is shipped.

We are not responsible for delivery delays caused by shipping carriers, weather, customs processing, incorrect or incomplete addresses provided by customers, or other circumstances outside our reasonable control.

Lost, stolen, damaged, delayed, or misdelivered packages will be handled in accordance with our Shipping Policy and, where applicable, our Refund Policy.

Please review your shipping information carefully before placing an order.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services, including but not limited to our trademarks, trade names, logos, artwork, product designs, text, displays, images, graphics, photographs, videos, audio, slogans, and the design, selection, and arrangement thereof, are owned by or licensed to ZIO Customs LLC and are protected by applicable U.S. and international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

Without our prior written consent, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, sell, or transmit material from the Services except as otherwise permitted by applicable law.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other right to use any patent, trademark, copyright, trade dress, or other intellectual property belonging to ZIO Customs, Shopify, or any third party.

Unauthorized use of the Services may violate federal, state, and international intellectual property laws.

All rights not expressly granted herein are reserved by ZIO Customs LLC.

ZIO Customs’ names, logos, product and service names, designs, graphics, and slogans are trademarks or other intellectual property of ZIO Customs LLC or its licensors, as applicable. You may not use such marks without prior written permission.

Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify.

All other names, logos, product and service names, designs, and slogans appearing through the Services are trademarks of their respective owners.

SECTION 7 — OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have control over.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms under which such tools are provided by the relevant third-party providers.

We may also offer new features through the Services in the future, including new tools and resources. Such features will also be considered part of the Services and subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content, accuracy, availability, policies, or practices of third-party websites or services you choose to access.

If you leave the Services to access third-party materials or websites, you do so at your own risk.

We are not liable for harm or damages related to your access or use of third-party websites or your purchase or use of products, services, resources, or content available through third parties.

Please carefully review the policies and practices of third parties before engaging in any transaction with them.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the applicable third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

ZIO Customs is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with ZIO Customs.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and ZIO Customs, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with ZIO Customs.

SECTION 10 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify’s Privacy Policy.

By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes certain personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, which may be located in countries other than the country where you reside, as necessary to provide the Services.

Please review our Privacy Policy for additional information regarding how we, Shopify, and our service providers collect, use, and process personal information.

SECTION 11 — FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, photographs, comments, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any lawful purpose, including commercial use.

We may use these rights to operate, provide, evaluate, enhance, improve, and promote the Services.

You represent and warrant that:

You own or have all necessary rights to the Feedback;
You have disclosed any compensation or incentives received in connection with the Feedback; and
Your Feedback complies with these Terms.

We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, infringing, or otherwise objectionable or in violation of these Terms.

You agree that your Feedback will not violate any third-party right, including copyright, trademark, privacy, publicity, personality, or other personal or proprietary rights.

You further agree that your Feedback will not contain unlawful, abusive, obscene, malicious, or harmful content or computer viruses or other malware.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties as to the origin of Feedback.

You are solely responsible for the Feedback you submit and its accuracy.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is inaccurate at any time without prior notice, including after you have submitted an order, subject to applicable law.

SECTION 13 — PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;

(b) to violate any international, federal, state, provincial, or local law, regulation, rule, or ordinance;

(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or otherwise harm another person;

(e) to transmit false or misleading information;

(f) to knowingly send, receive, upload, download, use, or reuse material that does not comply with these Terms;

(g) to transmit or procure the sending of unsolicited advertising or promotional material, including junk mail, chain letters, spam, or similar solicitations;

(h) to impersonate or attempt to impersonate another person or entity; or

(i) to engage in conduct that restricts or inhibits another person’s use or enjoyment of the Services or that, as determined by us, may harm ZIO Customs, Shopify, or users of the Services or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses or other malicious code that may affect the functionality or operation of the Services;

(b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services;

(d) spam, phish, pharm, pretext, or engage in similar deceptive activity;

(e) use robots, spiders, scraping or data-extraction tools, automated devices or processes, AI tools or agents, or other automated or manual means to access the Services in violation of these Terms; or

(f) interfere with, bypass, or circumvent security or authorization features, robot-exclusion headers, or other measures used to restrict access to the Services.

We reserve the right to suspend, disable, or terminate access to the Services if we determine that these Terms have been violated.

SECTION 14 — AGENTS

14.1

This section (“Agent Terms”) applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services.

“Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person’s device without direct supervision.

14.2

No Agent may access, use, or interact with the Services unless it identifies itself and operates in accordance with the requirements in Section 14.4 below.

No Agent may access, use, or interact with the Services if we have requested that the Agent refrain from doing so.

14.3

We may limit, including through technical measures, whether and how an Agent accesses, uses, or interacts with the Services.

14.4

Agents must:

(i) identify that requests originate from an Agent and disclose the name of the Agent in accordance with applicable technical requirements;

(ii) not conceal or obfuscate that access, use, or interactions originate from an Agent, including by mimicking human behavior or circumventing CAPTCHAs or other measures intended to distinguish computer use from human use;

(iii) respond truthfully to questions or prompts intended to determine whether interactions originate from a human or computer; and

(iv) not circumvent or avoid measures intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 — TERMINATION

We may terminate this Agreement or your access to the Services, or any portion thereof, in our sole discretion at any time, subject to applicable law.

You will remain responsible for all amounts due up to and including the effective date of termination.

The following provisions will continue to apply following termination to the extent applicable: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any provisions that by their nature should survive termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information presented on or through the Services is made available for general information purposes.

We do not warrant the accuracy, completeness, or usefulness of such information. Any reliance you place on such information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY ZIO CUSTOMS AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF CERTAIN IMPLIED OR OTHER WARRANTIES, SO SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

SECTION 17 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ZIO CUSTOMS LLC, OUR MEMBERS, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SECTION 18 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless ZIO Customs LLC, Shopify, and our respective affiliates, partners, members, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to a third party due to or arising out of:

Your breach of these Terms or documents incorporated by reference;
Your violation of applicable law or the rights of a third party; or
Your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced.

We may control the defense and settlement of such claim at your expense, including the choice of counsel, but will not settle a claim requiring non-monetary obligations from you without your consent, which shall not be unreasonably withheld.

You agree to reasonably cooperate in the defense of indemnified claims.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will nevertheless be enforceable to the fullest extent permitted by applicable law.

Any unenforceable portion will be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted by us on the site or relating to the Services constitute the entire agreement and understanding between you and us regarding your use of the Services and supersede prior or contemporaneous agreements, communications, and proposals relating to the Services.

Any ambiguities in the interpretation of these Terms shall not automatically be construed against the drafting party.

SECTION 21 — ASSIGNMENT

You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without our prior written consent, and any unauthorized attempt to do so will be null and void.

We may transfer, assign, or delegate these Terms and our rights and obligations as permitted by applicable law.

SECTION 22 — GOVERNING LAW

These Terms of Service and any separate agreements through which we provide the Services will be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict-of-law principles.

Subject to applicable law, you and ZIO Customs LLC consent to jurisdiction and venue in the appropriate state and federal courts located in Utah.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 — CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.

Where required by applicable law, we will provide notice of material changes. Such changes will become effective on the date specified in the applicable notice.

Your continued use of or access to the Services following the effective date of updated Terms constitutes acceptance of those changes to the extent permitted by applicable law.